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Frequently Asked Questions

REFRIGERATION

Please see "Product Specific Questions" to determine how long your Perfect Snack can be left out of the fridge. However please note, all Perfect Snacks products are still safe to consume, even if they become warm. Refrigeration is only required to maintain the perfect taste, texture, and shape.  

You’ll find our ‘best by’ date printed on each package, which is the most accurate reference, but all products stay fresh for several months when stored in the fridge.

Since we don’t use chemical preservatives or overly-processed ingredients, refrigeration is required to maintain the optimal freshness, consistency, shape and flavor of our products. 

NUTRITION & INGREDIENTS

The premise of the Keto diet is to consume high-fat, low-carb foods with adequate protein, forcing the body to burn fats, than carbohydrates. While the nuts, milk, egg and rice in Perfect Snacks contribute to a balanced fat and protein make up, we also add organic honey to help bind the bars together and make them taste delicious! Because of this, Perfect Snacks are unsuitable for Keto dieters.
 

Many people who follow a strict paleo diet do not consume any dairy products. All of our products are made with non-fat dry milk Perfect Snacks are unsuitable for paleo dieters. 

All Perfect Snacks have been tested to be low glycemic index. This means that they cause a lower and slower rise in blood sugar to keep you fuller, longer. 

The Whole30 approach is to eat moderate amounts of protein, lots of veggies, some fruit and natural fats. Strictly forbidden are dairy and any sugar source – including honey. Because most of our products are made with organic non-fat dry milk and organic honey, this makes them unsuitable for Whole 30 dieters. 

Our products are cold-pressed, not cooked, however our ingredients are pasteurized.

 

We use organic wildflower honey that has been pasteurized and filtered through a 150 micron or finer filter. Our organic, non-fat dry milk and organic whole egg powder are pasteurized as well. These proteins are heat treated under pressure, then moisture is removed via dryers to produce a stable powder. Pasteurization kills pathogens and drying lowers the water activity to prevent bacterial growth.

All of our products are Kosher, certified by Orthodox Union (OU). This means a rabbinic agency has verified that all of the product’s ingredients and derivatives, its production facility (including all tools and machinery) and actual production have no trace of non-Kosher substances. The symbol "OU" on our product wrappers is an indication of this certification.  

We value the sourcing of organic ingredients and work hard to offer organic as much as possible. However, we also have to balance offering a product at a price that is fair for everyone. Be sure to look for the USDA Certified Organic logo to determine which Perfect Snacks products are organic. 

There is a small amount of refined sugar coming from the chocolate chips themselves, found only in our chocolate-flavored varieties. Our fair trade chocolate chips are ethically sourced and align with our food values and mission.

 Our other non-chocolate flavors do not contain any refined sugar. The main source of sugar is from organic honey. We use it not only because it provides sweetness, but honey also acts as a natural preservative and helps hold the nut-butter together, as we do not use any chemical preservatives. Other sources of sugar in our bars vary by flavor but may include maple syrup, lactose coming from organic non-fat dry milk, added fruit and even peanuts themselves inherently contain some sugar. 

Yes! The Food & Drug Administration (FDA) is implementing new standards for how the ‘Nutrition Facts’ label is displayed and the way certain nutrients are measured. These changes are planned to go into effect on January 1st, 2021 and you may notice that:

  • Sugar is now displayed in ‘Total Sugars’ and ‘Added Sugars’
  • Changes in measurement of certain macro- and micronutrients

Rest assured, our formula has remained the same, but our Nutrition Facts labels will reflect the new ways in which nutrients must be measured according to the FDA. You can read more about this change here: https://blog.perfectsnacks.com/fda-nutrition-label-changing-2020/ 

Everybody has different sensitivities to sugar and carbohydrates; whether our products fit your diet is a personal choice and we always recommend that you consult your physician or a registered dietitian.

 

That being said, many people purchase Perfect Snacks because they fit into their healthy lifestyle. Our products contain ample protein, good fats and most are a good source of fiber, all of which work together to modulate our body’s glucose response. In fact, all of our products have tested low glycemic index, which means they cause a lower and slower rise in blood sugar to keep you fuller, longer.
 

The main source of sugar in our products is organic honey. It provides sweetness and works to bind the nut-butter together. It also acts as a natural preservative, as we don’t use any chemical preservatives. Some products also use maple syrup as a sweetener. Additionally, our chocolate varieties contain fair trade chocolate chips that provide a small amount of sweetness.
 

PRODUCT QUESTIONS

Yes! There are 8 superfoods added to our Perfect Kids bars, including spinach, kale, sweet potato, cauliflower, pumpkin, broccoli, carrot and beets. 

Yes, you can freeze Perfect Bar to extend their shelf life. 

Yes, you can freeze Perfect Kids to extend their shelf life. 

You can, however, we don’t suggest it as the chocolate may bloom. Bloom occurs when sugar or fat migrates to the surface of the chocolate caused by temperature changes (such as freezing). This appears as a white coating on the surface of the chocolate, but rest assured it’s still perfectly safe to eat! 

No way! Like all Perfect Snacks, our Refrigerated Peanut Butter Cups do not contain palm oil. 

Our Refrigerated Peanut Butter Cups are okay to be out of the fridge for two days. However, we suggest you treat them like a chocolate bar and we all know that chocolate can melt!  

There are 8 Perfect Bars per box.  

Each box of Perfect Kids contains 5 bars. You may purchase the boxes individually at various retailer locations. To find a store near you with Perfect Kids, be sure to check out our Store Locator. However please note, at www.perfectkids.com, we sell this product in a case of 4 boxes, therefore there are a total of 20 bars. 

Perfect Bar’s formula was developed 20 years ago by our CEO’s father (Dr. Bud Keith) and we continue to use his original combination of fruits and vegetables superfood powders.

 

Fresh vegetables and fruits are a wonderful source of fiber and nutrients. You might not taste it, but we have 20+ different superfoods such as vegetables, fruits and oils in our bars.

 

Because our formulas are proprietary, we are unable to disclose exactly how much of each ingredient is in our foods.
 

Perfect Kids can be left out of the refrigerator for up to 1 week, however if you want the bars to stay firm throughout the day, we recommend packing an ice-pack. 

Perfect Kids bars are designed for kids ages 3-12, but are perfect for kids of all ages. Please note that Perfect Kids bars contain honey, so they are not suitable for children under one year of age.  

This means that Perfect Bars--both our full-size and kids bars-- stay fresh for 1 week outside of the fridge. After a week, they may start to dry out as the oils from the nut butter will separate.  

Our Refrigerated Peanut Butter Cups are a sweet indulgence that you can feel good about! Each serving contains 7-8 grams of protein, and 20+ different superfoods such as vegetables, fruits and oils. 

Perfect Kids bars are about half the size of our regular-sized bars - perfect for little hands! Plus, they contain a superfood blend designed specifically for kids’ nutritional needs. Lastly, gluten-free oats are added to provide an extra boost of healthy fiber and to create a cookie-dough like texture. 

SUBSCRIPTION QUESTIONS

When you sign up for a subscription with us, we’ll send you an account activation email. Set up a password using this email, and then you can login using your new credentials. To log in, visit our products page and click the ‘My Account’ button next to the My Cart button. Once you’re in your account, click on the ‘Manage Subscription’ button, listed underneath your name.

 

If the website is not recognizing your email, that means you have not created a password yet. If you cannot find your original account activation email, reach out to our team via our contact page, and we’ll re-send you the instructions.
 

To sign up for recurring orders with us, please choose the option ‘Subscribe & Save 10%’, rather than ‘One time purchase’ when placing your order. When you choose the 'Subscribe & Save 10%' option, a drop-down menu will appear, allowing you to choose your desired frequency; this frequency lets us know how often to ship your order. 

Unfortunately, we cannot edit orders once they have processed. If it's not too late, we may be able to cancel your order and update your subscription, then have a new order process the same week. To check if your order can be cancelled, please contact us at your earliest convenience.

Keep in mind, we do send out a reminder email 4 days in advance to give you notice of your upcoming order, before it is processed. This would be the ideal time to make any changes to your upcoming order.
 

If the website is not recognizing your email, that means you have not created a password yet. If you cannot find your original account activation email, reach out to our team via our contact page, and we’ll re-send you the instructions. 

SHIPPING & DELIVERY

We only ship to locations here in the U.S., but rest assured, we’re working on greater plans for the future to eventually have the ability to ship internationally.

Other than that, we are sold at various retail stores in Canada. Stay tuned for a Canadian store locator coming soon to our website!

We cold-ship our products using ice-packs and insulated packaging to ensure Perfect Snacks stay cool during the majority of the time in transit. Keep in mind, if you're ordering during the summer months and your products arrive warm, they are still completely safe to consume; just place them back into the fridge to let them return back to their normal consistency!

Our ice-packs can be reused/repurposed for personal use or can be discarded of. The cardboard box, liner, and plant-based insulation are widely curbside recyclable.

Can’t find your package? Please take a look at any notes your carrier may have made in your tracking history (i.e. Left at Front Door). If you're still unable to locate the package, please contact UPS (1-800-742-5877) or FedEx (1-800-463-3339), depending on who your carrier is. If your shipping address is in an apartment complex or office building, we’d recommend checking in with your neighbors, front desk attendant, property manager, and/or mail room.

 

Often times packages will turn up 24-48 hours after being reported missing, so if after 48 hours your package still hasn’t turned up, please reach out to us.

After you successfully place an order on our website, you’ll receive an order confirmation email from us. Please verify that your shipping address is listed correctly.

If you find that your address is incorrect, and your order is still open in our system, we would be more than happy to update the shipping address on your order.

If your order has shipped, we can submit a request for an address change with our shipping carrier on your behalf. Please note, due to the challenges of rerouting a package mid-transit, these requests may not be received in time and your package may be delivered to the original address provided on the order.

We’re so sorry! If there’s an issue with your order, please reach out to us via our contact form to let us know what the problem is, and we’d be happy to take care of it immediately. 

First, don’t worry! If your Perfect Snacks arrived warm, they are still completely safe to eat. Perfect Snacks are only meant to be refrigerated to help maintain the perfect taste and texture. Second, just put them in the fridge to harden up again, then they'll be good to go! 

We know how excited you are to receive your Perfect Snacks order and it brings us joy to deliver your favorites straight to your door! We want to ensure that your product arrives fresh and ready for it’s new home in your fridge so we do follow a strict shipping schedule.

It generally takes about 24-48 hours for an order to complete processing. Please note that we do not ship out orders Friday-Sunday to preserve product freshness, so if your order will not arrive by Saturday, it will be held to ship the following week. Please note orders placed during holidays, sales, or new product launches may experience a longer processing window.

When your order has completed processing and is ready to ship, you will receive a shipping confirmation email with a link to your tracking information. Please check your spam or junk inboxes for emails from us as they may be sorted there accidentally by your email carrier.

ADDITIONAL FAQ'S

For online orders, we do not accept returns or exchanges, due to food safety concerns.

 

However, if your product was not in optimal condition or you believe there’s a quality concern, please fill out our “Not So Perfect Experience” form and a team member from our Customer Support team will be in touch.
 

Please use our store locator to find locations nearest to you that carry our products. Once you input your zip code, click on each store to see a list of products they have in stock. If you are searching for a specific flavor or product, be sure to use our "Select Specific Products" filter to choose the item(s) you are looking for.

 

Please note, our store locator is automatically updated every 4 weeks as it detects the bar-codes of Perfect Snacks as they are scanned through the register. Because of this, it may be beneficial to call prior to heading over, just to make sure the flavor or product you’re looking for is still in stock. The phone number for each store is shown online as well.

Perfect Snacks is committed to making its website accessible to all individuals. Please CLICK HERE to review our Accessibility Statement.